Lucy Young Ceramics Terms & conditions

Booking and Payment

All bookings must be made through our website.

Full payment is required at the time of booking to secure your place.

Provisional bookings will not be held without payment.

By booking, you enter a binding agreement with Lucy Young Ceramics.

Children under 16 must be accompanied by a responsible adult unless otherwise stated.

Gift Vouchers

Gift vouchers are valid for 12 months from the date of issue.

Vouchers are non refundable and cannot be exchanged for cash.

Vouchers can be redeemed against any experience on our website.

To redeem, the voucher code must be entered at checkout.

Standard booking and cancellation policies apply to voucher holders.

Vouchers may be transferred to another person before redemption, but once booked, the standard terms apply.

Cancellation and Rescheduling

Cancellations must be made in writing via email.

More than 14 days’ notice: booking may be rescheduled or receive a credit voucher minus £10 admin fee.

7 to 14 days’ notice: 50% of the booking fee is retained.

Less than 7 days’ notice or no show: no refund or credit.

Lucy Young Ceramics reserves the right to cancel or reschedule sessions due to low bookings, staff illness, or unforeseen circumstances. Customers will be offered a full refund, alternative date, or voucher in these cases.

Health, Safety and Conduct

Participation is at the attendee’s own risk.

Follow all studio instructions for safe use of equipment.

Suitable clothing and footwear must be worn, long hair tied back and jewellery removed.

Make sure your nails are short to prevent injury while working on the wheel or handbuilding. This helps you safely manipulate the clay and ensures the best results for your pieces.

Studio equipment must be used responsibly. Attendees are liable for damage caused by negligence.

For workshops involving younger children, a parental consent or waiver is required.

Collection of Work

All fired work will be ready for collection 3 to 4 weeks after the session or series.

Lucy Young Ceramics is not responsible for work left uncollected beyond 8 weeks. Unclaimed items may be disposed of.

Postal delivery can be arranged at an additional cost. Lucy Young Ceramics is not responsible for postal loss or damage.

Photography and Marketing

Lucy Young Ceramics may photograph sessions for promotional purposes.

Participants can request not to be photographed.

Privacy and Data Protection

Personal data collected during booking is handled in line with GDPR.

We use contact details to confirm bookings, send updates, and provide customer support.

Miscellaneous

Workshops start promptly. Late arrival may result in a shortened session.

Lucy Young Ceramics reserves the right to refuse entry or remove anyone behaving inappropriately.

All policies are subject to change. Current terms will always be available on the website.