Lucy Young Ceramics Privacy Policy
Last updated: March 2026
Lucy Young Ceramics takes your privacy seriously. This policy explains how we collect, use, and protect your personal information when you visit our website, book workshops, purchase gift vouchers, or contact us.
Information We Collect
When you interact with us, we may collect:
Personal details: name, email, phone number, address.
Booking information: workshop choices, dates, and payment details.
Gift vouchers: codes, recipient details, and redemption information.
Website usage: cookies and analytics.
Special requirements: accessibility or health information for safe participation.
How We Use Your Information
Your personal information is used for:
Confirming bookings, sending reminders, and managing gift vouchers.
Processing payments securely.
Responding to enquiries and providing customer support.
Sending marketing communications only if you have opted in.
Improving our website and user experience.
Sharing Your Information
We do not sell or share your data with third parties for marketing purposes.
We may share information with:
Payment processors for secure transactions.
Postal services when sending fired work.
IT service providers for website and email support.
Data Retention
We keep your personal data only as long as necessary to:
Process your bookings or gift vouchers.
Fulfil legal and accounting obligations.
Send marketing emails if you have opted in. You may unsubscribe at any time.
Your Rights
Under UK GDPR, you have the right to:
Access the personal information we hold about you.
Request corrections or updates to your information.
Request deletion of your data unless legally required to retain it.
Opt out of marketing communications at any time.
To exercise your rights, please contact us at: studio@lucyyoungceramics.co.uk
Security
We take appropriate technical and organisational measures to keep your personal information secure, including secure payment processing and protected storage of your data.
Cookies and Tracking
Our website uses cookies to improve your experience.
Essential cookies: required for bookings and payments.
Analytics cookies: help us understand website usage.
Marketing cookies: show relevant content and promotions.
You can choose to accept or reject cookies in your browser. Declining cookies may affect site functionality.
Children and Privacy
Workshops for children under 16 require parental consent and supervision. We collect only the information necessary to manage bookings safely.
Changes to This Policy
We may update this privacy policy from time to time. The latest version is always published on our website.
Contact Me
If you have questions about this Privacy Policy or how your data is handled, please contact:
Lucy Young Ceramics
Email: studio@lucyyoungceramics.co.uk